Frequently Asked Questions

DealConnect is an authorized digital solutions platform delivering Safaricom Business connectivity, M-PESA for Business, cloud infrastructure, and cybersecurity solutions to Kenyan enterprises. We help businesses of all sizes digitize their operations and scale confidently.

Yes, DealConnect is an authorized Safaricom Business reseller. We have direct access to enterprise-grade solutions and work closely with Safaricom to deliver the best services to our clients.

We serve businesses across Kenya, with a focus on Nairobi, Mombasa, Kisumu, and other major urban centers. Our solutions are available to any business with access to Safaricom's network coverage.

Absolutely! We work with businesses of all sizes - from small startups to large enterprises. Our solutions are scalable and can be tailored to your specific needs and budget.

We offer a comprehensive range of business solutions including: Enterprise Connectivity (Business Fibre, 5G, Dedicated Internet), M-PESA for Business (Paybill, Till, API integration), Cloud & Digital Infrastructure (hosting, backup, managed IT), and Cybersecurity Solutions (network security, data protection, training).

Our team of experts can help you assess your business needs and recommend the most suitable solutions. You can schedule a free consultation, and we'll guide you through the options based on your industry, size, and requirements.

Yes, we offer customized bundles that combine multiple services. This often provides better value and simplifies your billing with a single invoice for all your business solutions.

Yes, through our Zidisha Plus program, we offer flexible financing for business devices and equipment. You can acquire the technology you need with affordable monthly payments spread over 3-24 months.

You can place an order directly through our website by browsing our solutions, adding items to your cart, and proceeding to checkout. Alternatively, you can contact our sales team for assistance with larger or customized orders.

We primarily accept M-PESA payments for fast and secure transactions. For enterprise clients, we also offer invoicing and other payment options. All payments are processed securely.

During checkout, you'll enter your M-PESA phone number. You'll receive an STK push prompt on your phone - simply enter your PIN to authorize the payment. You'll receive a confirmation message once the payment is complete.

Yes, invoices are automatically generated for all orders. You can view and download invoices from your account dashboard under "My Orders". For corporate clients, we can provide customized invoices upon request.

For digital services, refunds are handled on a case-by-case basis. For hardware devices, we offer a 7-day return policy for unopened items. Please contact our support team for assistance with refunds.

Delivery times vary by product. Digital services are typically activated within 24-48 hours. Physical devices are delivered within 2-5 business days depending on your location. You'll receive a tracking number to monitor your delivery.

Yes, we provide professional installation for services like Business Fibre and dedicated internet connections. Our technicians will visit your location, set up the equipment, and ensure everything is working properly.

Once your order ships, you'll receive a tracking number via email and SMS. You can track your delivery in real-time on our Track Delivery page or through your account dashboard.

We deliver to all major towns and cities across Kenya. For remote areas, delivery times may be longer. Contact us to check availability in your specific location.

Click the "Register" button in the top right corner of our website. Fill in your details, create a password, and agree to our terms. You'll be able to track orders, manage your profile, and access exclusive offers.

Click on "Login" then select "Forgot Password". Enter your email address, and we'll send you instructions to reset your password securely.

You can reach our support team through multiple channels: phone at +254 700 000 000, email at support@dealconnect.co.ke, or by filling out the contact form on our website. We're available Monday-Friday from 8:00 AM to 5:00 PM.

Yes, we provide technical support for all our products and services. Our team of experts can help with troubleshooting, configuration, and any technical issues you may encounter.

Billing cycles depend on the service. Most services are billed monthly, with invoices generated at the beginning of each cycle. You'll receive email notifications for each invoice.

Yes, all invoices include a detailed breakdown of charges. You can view your billing history and download invoices from your account dashboard at any time.

If a payment is missed, we'll send reminder notifications. Services may be suspended after 30 days of non-payment. Contact our support team immediately if you're experiencing payment difficulties.

You can update your billing information anytime through your account dashboard under "Profile" or "Billing Settings". This includes your phone number for M-PESA payments.

Yes, we take data security seriously. We use industry-standard encryption and follow best practices to protect your personal and payment information. We are compliant with data protection regulations.

We only share data when necessary to provide our services (e.g., with Safaricom for connectivity services) or when required by law. We never sell your personal information to third parties.

All payment transactions are processed securely through M-PESA's encrypted platform. We do not store your M-PESA PIN or other sensitive payment credentials on our servers.

If you suspect any fraudulent activity on your account, contact us immediately at +254 700 000 000 or email fraud@dealconnect.co.ke. We also recommend changing your password and monitoring your account activity.